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Neutralizing shampoos or conditioners are specifically formulated to address the pH levels of hair that have been treated with alkaline relaxers. During a relaxer service, the hair is often exposed to chemicals that raise its pH, leading to a more alkaline state. This can cause the hair to become overly soft or damaged if not balanced properly.

These neutralizing products are designed to bring the hair back to a more acidic state, which is critical for restoring its natural pH balance. They typically contain ingredients that help to close the cuticle of the hair, reducing porosity and enhancing shine, while also preventing possible damage from the relaxing chemicals. Using a neutralizing shampoo or conditioner after a relaxer is essential not only for the health of the hair but also to ensure that the results of the relaxation are stable and durable.

In contrast, moisturizers, deep conditioning treatments, and leave-in conditioners serve different purposes, such as adding moisture, improving manageability, or protecting hair from environmental stressors, but they do not specifically neutralize the alkaline effects of relaxers. Thus, neutralizing shampoos or conditioners are the correct choice for this particular service.